Our front-side development provides tangible benefits.
Edgeware develops software solutions designed to connect with your customers and other stakeholders. Whether you need automated quotes, online ordering, change-order tools or other customer applications, we can help.
Increase Conversions
Edgeware can develop web applications (or other public tools) for you that turn site visitors into customers. Whether you are seeking direct sales, inquiries, referrals or other action, we can help you drive transactions. We can connect applications such as an online store to systems like order,- inventory- or financial-management — accelerating your processes and reducing transaction leakage.
Improve Your Client Intelligence
It’s hard to plan where you’re going if you don’t know where you are. We can help you better know your stakeholders — whether you want to further understand one customer or organization-wide trends. We pull information from multiple sources and systems to create dashboards or reports that track key-performance indicators.
Build Engagement
Building engagement is about creating audience interaction with your brand. Engagement can help you cultivate prospects, increase transactions per customer, grow transaction size, empower employees, turn customers into ambassadors for your business and more. Assessment programs, marketplace applications and self-service systems are just some of the engagement tools Edgeware can help you deploy.
Strengthen Loyalty
When you create customer applications that solve their problems, you strengthen their commitment to you. When this process is fully developed, customers find it undesirable to go elsewhere. Edgeware helps you implement customer applications that build an investment in your brand.
“If you wait until it’s perfect, you took too long.”
– Steve Jobs, former Apple CEO
Our application development process focuses on your needs.
Edgeware Systems employs a six-step development process that has been that has been refined over the decades to ensure successful data management solutions for our clients.
Discovery and Objective Setting
The first step in the Edgeware development process is to understand the outcomes you are seeking to achieve, your current situation and your existing systems. Depending on your needs, this step can be anything from a single meeting for straightforward projects to our formal data-assessment process for more involved services. During this step, we will review goals, target audience, roles of our team and yours, key functionality, external deadlines and more.
Planning and Design
At the planning and design stage, we layout the framework for application. This includes identifying the programming and database tools to be used, the existing systems to be connected, the major functional elements of the solution, workflows and more. Before we start coding, we have a clear roadmap of where we are going. Typically, we divides largers projects into small start-to-finish components. This gets essential tools in place first, gives you time to assess new capabilities as your project progresses and eases the learning curve for you and your teams.
Primary Development
Once are plan has been approved, we begin the implementation of the application. This includes the front-end user experience and the back-end data processing and storage. We start with the solutions that provide you the greatest benefit — that is, we work to improve the systems that will best reduce pain points.
Testing
Just before our solution is ready to deploy, we engage in a thorough testing and quality assurance process. We examine reliability, functionality, usability, compatibility, performance and security. This review protocol begins with the Edgeware team and concludes with end-user testing.
Deployment
Once the application has been thoroughly tested, it is ready for deployment. This can involve steps such as data migration, systems replacement and systems integration. We take steps to protect your data integrity and ensure a smooth transition. We plan carefully to avoid any last-minute issues, but we are ready should they occur.
Refinement and Support
Our work is not done at deployment. Edgeware is there for you to help refine the systems we have put in place and to support them should any routine or special issues arise. Our goal is to ensure your satisfaction today and in the future as your business evolves.
